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Water firms to apply average billing during lockdown
Maynilad Water Services Inc. and Manila Water Company Inc. have suspended meter reading and onsite billing activities in support of the enhanced community quarantine.
The suspension of meter reading and onsite work for Maynilad started on March 20 and will continue until April 14, the end of the quarantine period.
During the suspension, Maynilad will compute water bills based on customers' average consumption from the past three months, with corrections to be applied later.
Manila Water temporarily suspended its meter reading and billing activities starting March 17, 2020, and will continue this until further notice.
Both water concessionaires are encouraging customers to utilize online banking and mobile fund transfer channels for bill payments.
These measures are in place to help contain the spread of COVID-19 and to ensure the health and safety of customers and service providers.
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In response to the Luzon-wide enhanced community quarantine due to COVID-19, water concessionaires Manila Water, Maynilad, and PrimeWater announced a 30-day payment extension for water bills with due dates falling within the quarantine period (March 15 to April 14, 2020).
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Maynilad Water Services Inc. will temporarily suspend disconnection activities for customers with overdue accounts until April 14, 2020.
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