LWUA investigates PrimeWater's service deficiencies

The Local Water Utilities Administration (LWUA) announced on Friday that it will lead an investigation into PrimeWater's alleged service deficiencies following President Ferdinand Marcos Jr.'s directive to address complaints against the company.

PrimeWater welcomed the opportunity for dialogue and committed to cooperating with LWUA, while also intensifying its initiatives to meet customer demands in challenged areas.

LWUA Administrator Jose Moises Salonga stated that under Presidential Decree No. 198, the agency is mandated to regulate local water districts (LWDs) and ensure efficient delivery of potable water nationwide.

More than 100 water districts are involved in joint venture agreements with private partners, with 74 specifically partnering with PrimeWater. LWUA expects to receive copies of these contracts by Tuesday next week.

The investigation aims to identify breaches in service standards, implementation gaps, and issues in enforcement mechanisms while protecting both consumers and private partners under the joint ventures.