DOH to boost OHC hotline capacity amid surge

The One Hospital Command (OHC) hotline is receiving an increased number of calls due to a surge in COVID-19 cases, with up to 300 calls per day compared to an average of 66 calls daily just a month ago.

Health Undersecretary Leopoldo Vega stated that the lack of call forwarding technology has been hampering OHC's services and causing delays in answering patient inquiries.

To address this issue, the DOH plans to add more lines to the hotline and utilize the 1555 COVID-19 hotline for call queuing.

Vega advised callers to wait if they receive no answer as personnel may be engaged with other patients providing medical direction.