CICC urges scam victims to report to IARC, not social media

Victims of phone or online scams should report incidents directly to the government's Inter-Agency Response Center instead of posting on social media, according to a statement by the Cybercrime Investigation and Coordinating Center (CICC) Sunday.

The reminder came after reports surfaced on social media about GCash users losing money from their accounts due to an ongoing 'system reconciliation process'.

GCash assured customers that their funds are safe and encouraged affected individuals to contact CICC at 1326 for assistance in investigations.

Executive Director Alexander Ramos emphasized that posting losses on social media platforms will not resolve the issue or provide help, urging people to report incidents directly to IARC.

As of Saturday night, most affected accounts reportedly had their funds restored, and CICC is coordinating with GCash and collaborating with the National Telecommunication Commission to assist victims.