MWSS orders Maynilad to explain water woes post-Typhoon Ulysses

The MWSS Regulatory Office has ordered Maynilad Water Services, Inc. to explain and address water supply interruptions and turbidity issues following Typhoon Ulysses.

Maynilad is required to submit an official explanation regarding rotational water service interruptions and an increase in customer complaints about poor water quality.

The concessionaire must also propose solutions to prevent similar issues from recurring during future typhoons.

MWSS noted that Maynilad previously issued advisories for rotational service interruptions due to reduced output at La Mesa treatment plants caused by turbid water from Ipo Dam.

Maynilad received two 'notices to explain' for failing to advise customers to store water before the typhoon, an increase in complaints about water's aesthetic quality, and non-compliance with announced water service interruption schedules.