The IT and Business Process Association of the Philippines (IBPAP) has affirmed that its member business process outsourcing (BPO) firms adhere to labor regulations, even during natural calamities.
IBPAP stated that member companies operate within the Department of Labor and Employment's (DOLE) guidelines, including during typhoons and other natural disasters.
During a recent weather disturbance, BPO firms activated their business continuity plans to prioritize employee safety while sustaining essential client services.
This assurance comes in response to allegations that some BPO companies forced employees to physically report for work during Super Typhoon Uwan.
IBPAP clarified that a memorandum circular from the Office of the President allows employers discretion over private sector work suspensions.
The organization also highlighted that its member companies went beyond standard operations to support their employees during the event.
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