DOTr orders airlines to update passengers promptly on flight changes

On Tuesday, the Department of Transportation (DOTr) ordered airline companies to provide timely and accurate updates about flight changes to ensure passenger convenience.

Delayed announcements or cancellations cause inconvenience to travelers and may lead to additional expenses such as meals or accommodations.

The Civil Aeronautics Board (CAB), through an advisory signed by Executive Director Carmelo Arcilla, reminded airlines of their obligation under the Air Passenger Bill of Rights to inform passengers promptly about any delays, cancellations, or flight changes.

Sections 8 to 11 of the APBR require airlines to provide accurate information on flight status and notify passengers immediately of any disruptions, in line with the President’s directive for a hassle-free air travel experience.

The DOTr emphasized that airlines must uphold passenger convenience and extend assistance such as immediate refunds to those affected by flight changes.

Airlines are required to ensure the safety, convenience, and welfare of passengers at all times, in line with the full value of service purchased.