DOTr offers free tickets for MRT-3 cashless payment errors

Starting Monday, August 4, the Department of Transportation (DOTr) will provide free single journey tickets to passengers who encounter issues with tapping out during the pilot run of cashless payments on Metro Rail Transit Line 3 (MRT-3).

Some MRT-3 riders have reported being charged the maximum fare of P28 due to system errors when attempting to tap out at exit turnstiles.

Affected passengers can obtain a non-expiring single journey ticket, equivalent to the maximum fare, by presenting proof of the failed transaction at any ticket booth.

Transportation Secretary Vince Dizon has requested understanding for issues during this pilot run and assured that more cashless turnstiles will be added in August along with system upgrades to prevent malfunctions.

The pilot program for cashless transactions began on July 25, allowing passengers to use cards, GCash Commuter QR codes, or NFC-enabled Android smartphones at new turnstiles.