DOT calls for transparent travel reports after HelloSafe retraction

The Department of Tourism (DOT) in the Philippines has called for greater transparency and accountability regarding global travel reports following HelloSafe's retraction of a controversial safety index listing the Philippines as one of the world’s least safe countries.

HelloSafe issued an apology on July 15, expressing regret for the negative impact caused by its report and suspending it pending a full audit.

DOT Secretary Christina Garcia Frasco welcomed the retraction but emphasized that damage to the country's international image has already been done, with flawed rankings continuing to circulate on international media platforms despite HelloSafe’s retraction.

Frasco denounced the report as 'false and misleading' and stressed the importance of fair representation in studies affecting public perception, especially given the Philippines’ efforts to promote itself as a safe and welcoming destination.

Tourism is crucial for the Philippine economy, contributing 8.9% to GDP and providing jobs for around 6.75 million Filipinos according to the Philippine Tourism Satellite Accounts 2024.

The DOT reiterates the importance of transparency in methodology and sourcing, especially in global rankings that carry real consequences for a country's reputation and its tourism industry.