DENR launches 'Wag Pataksaya' hotline for water service issues
The Department of Environment and Natural Resources (DENR) has launched a new hotline called 'Wag Pataksaya' to address water service issues.
Through its Water Resources Management Office (WRMO), the DENR aims to help consumers coordinate with appropriate water service providers via SMS, Viber, email, or an online form for efficient and prompt action.
Individuals can report concerns from meter readings to billing issues and interruptions through various channels and will receive a tracking number for monitoring purposes.
DENR Undersecretary Carlos Primo C. David emphasized that the hotline connects consumers efficiently with their respective water service providers in their area.
As the lead coordinating body of the water sector, WRMO refers concerns to relevant agencies like MWSS, Water Districts, and private WSPs but does not directly handle repairs or provide services.
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