Cebu Pacific denies boarding due to damaged passport

Cebu Pacific advised passengers with international flights to ensure their passports are in good condition to avoid being denied boarding.

An elderly man traveling from Manila to Bali was reportedly denied boarding due to a tear on his passport, according to a viral social media post.

The airline's spokesperson, Carmina Romero, confirmed that the Bali immigration office declined the passenger’s damaged passport and advised Cebu Pacific accordingly.

DOTr has urged airline staff to perform their duty to check the validity and integrity of passports without abusing their authority after complaints about Cebu Pacific denying boarding due to a slight tear in a page of a senior citizen's passport.

CAAP spokesperson Eric Apolonio emphasized that passengers should keep their passports in possession and monitor check-in and immigration processes closely to avoid issues, while also investigating other allegations of deliberate tampering with passports at airports.

Cebu Pacific has clarified that they followed Bali immigration office’s instructions and stressed the importance of undamaged passports for travel.