BOC relieves nine customs for extortion, implements 24-hour complaints policy

The Bureau of Customs (BOC) has relieved nine customs personnel linked to a reported extortion incident at Ninoy Aquino International Airport Terminal 3.

An investigation by the BOC's Internal Inquiry Division is underway, and the involved personnel have been removed from their posts pending the outcome.

To address misconduct, the BOC implemented a 24-hour complaint reporting policy and issued a memorandum on July 24, 2025, to ensure prompt action.

The directive requires offices to submit initial findings and recommendations within 48 hours of filing complaints, with possible proposals for preventive suspension or relief orders.

Failure to comply with the new policies may result in administrative violations and disciplinary actions, as stated by the BOC.