SSS validates 244 red tape complaints with ARTA

The Social Security System (SSS) is coordinating with the Anti-Red Tape Authority (ARTA) to validate data regarding 244 red tape complaints lodged against the state pension fund, which was identified as the top government-owned or controlled corporation (GOCC) with such complaints.

SSS President and CEO Robert Joseph Montes De Claro stated that the agency's internal monitoring shows a 99.3 percent resolution rate for complaints received from January to August 2025, with all issues addressed within ARTA standards.

During this period, the SSS processed approximately 474,000 emails, working diligently to resolve them according to ARTA standards.

The majority of complaints concerned service delivery, followed by issues with loan programs and contributions.

Complaints about loan programs primarily involved difficulties with calamity loan applications and eligibility requirements for both salary and calamity loans, despite enhancements made this year.

Contribution complaints mainly stemmed from employer non-remittance and prolonged waiting times for manual verification.