DOTr orders airlines to give full refunds for flights canceled due to STS Opong

The Department of Transportation (DOTr) has ordered airlines to provide full refunds and waive rebooking and other fees for flights canceled due to Severe Tropical Storm Opong.

Acting DOTr Secretary Giovanni Lopez directed the Civil Aeronautics Board (CAB) to ensure airlines offer these accommodations to affected passengers.

Airlines must proactively reach out to passengers to inform them of cancellations.

DOTr also directed airports to remain open and provide food and beverages to all stranded passengers.

Maritime agencies have enforced a no-sail policy, and ports are providing food and drinks to stranded travelers.

The DOTr is on heightened alert with over 5,600 Philippine Coast Guard (PCG) personnel, ships, rescue boats, and vehicles ready to assist.