DOT calls out Malay LGU over Boracay tourist delays

The Department of Tourism (DOT) has called out the local government of Malay, which has jurisdiction over Boracay Island, due to numerous complaints about delays in processing visitor requirements.

These delays have reportedly caused tourists to miss flights and entire planned holidays.

The DOT emphasized the need for a simplified and efficient system for handling tourists under the new normal to aid the industry's recovery from the pandemic.

Complaints on the Malay Municipal Tourism Office's Facebook page indicate issues with the processing of the required QR code for Boracay entry.

While the DOT understands the challenges faced by local government units (LGUs), it stressed the importance of timely facilitation of visitor requests.

As of November 16, Boracay no longer requires swab tests for fully vaccinated tourists but still mandates proof of vaccination.