Cebu Pacific says torn passport caused passenger denial

Cebu Pacific stated that denying a passenger boarding due to a torn passport is standard procedure and not an act of obstruction.

The airline's spokesperson, Carmina Romero, clarified that checking travel documents is a normal part of the process.

The incident gained public attention after a passenger's daughter, Diana Natividad, shared her father's experience on social media.

Her father was reportedly denied boarding for a flight to Bali due to a small tear on his passport.

Romero stated that the Bali immigration office advised Cebu Pacific that they were declining the passenger's passport because of the damage.

She further explained that even if the family had flown to Bali, the passenger would still have been denied entry at immigration due to being flagged.

Cebu Pacific reminded passengers to ensure their passports are in good condition to avoid being denied boarding.