Inquirer
BDO: No system breach on vlogger’s alleged unauthorized transaction
Online entrepreneur Jana Berenguer lost her son's surgery funds to an alleged bank scam after discovering unauthorized withdrawals from her business savings.
BDO Unibank denied allegations of a system compromise and insider involvement, stating that a password reset and new device registration were requested on September 14.
The bank confirmed that transaction alerts were sent on September 15, six hours before Berenguer reported the issue.
BDO also noted that Berenguer admitted her mobile device had been in the hands of other people at some point.
The bank clarified that transfer limits were not bypassed and security policies remain in place.
BDO stated that transactions through BDO Pay require a PIN or biometrics, not an OTP, and that the OTP is only required for device registration.
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