Philstar
DILG: Unified 911 system posts 94% efficiency
The recently revamped 911 system successfully handled over 57,000 calls on its launch day, September 11.
The Emergency 911 National Call Center received a total of 60,323 calls on launch day, with 57,786 calls being successfully managed.
The remaining calls were categorized as test, abandoned, or prank calls, which the DILG will verify.
The Department of the Interior and Local Government (DILG) highlighted the increased efficiency of the revamped system.
In 2024, the call center could only manage 48.33% of received calls, but by early 2025, efficiency rose to 70.71%, and further improved to 94.42% on launch day.
The 911 system revamp aims to consolidate police, fire, and medical response into a single hotline for streamlined emergency calls.
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